Bentley Hatfield has been awarded Bentley Retailer of the Year 2021! Being named Bentley Retailer of the Year means surpassing a number of tightly controlled criteria across eleven separate business areas. Retailers are judged on their performances in Sales, Aftersales, Customer Satisfaction, Overall Excellence and more. Only those that deliver a standard above an already extremely high benchmark will be considered for the overall Retailer of the Year crown.
H.R. Owen CEO Ken Choo said: “To be a part of the Bentley retail network requires extraordinary attention to detail and a level of customer service that goes beyond exceptional. At H.R. Owen we look to elevate ourselves into a class of our own, always finding ways to deliver the best possible experience for our customers. We’re delighted that Bentley Hatfield has been recognised for its commitment to service and success across the entire business, and with our plans for the future the customer experience will only continue to get better.”
From later this year, Bentley Hatfield will move from a temporary site into a new H.R. Owen statement site in the same location, which will not only eventually include five new showrooms, but also three new state-of-the-art aftersales facilities. In total, the site measures 110,000 sq/ft, housing not only the sales and aftersales staff of the showrooms, but also a number of H.R. Owen head office staff.
Bentley Hatfield joins H.R. Owen-operated Bentley sites in Surrey, Berkshire and the world’s oldest Bentley showroom, Jack Barclay, in Mayfair. Bentley Surrey moved into an all-new showroom and aftersales site in April 2021, and Jack Barclay was treated to a recent multi-million-pound renovation, as H.R. Owen continues to invest in the UK and in its customer experience.