Coronavirus Update: Rolls-Royce Warranties and Servicing
During the lockdown period, we realise it may not be possible to book your Rolls-Royce in for scheduled maintenance or warranty repair work. We also know that your warranty or Provenance servicing package may have expired during lockdown, preventing you from taking advantage of its benefits. So, to help make the eventual return to normality as seamless as possible, we’ve introduced a number of extensions to help you take advantage of all the benefits of Rolls-Royce ownership.
If you were unable to visit us or if our workshop was closed in line with government advice and your warranty of Provenance expired, we will accept any claims up to 90 days from the expiry date to the date your car is scheduled in for repair. Likewise, if you’d reported a defect with your car or you’d made a booking to have your car repaired but it had to be cancelled, we will extend claims up to 90 days from the original report or booking to the repair date.
If you had a Condition Based Servicing appointment due during the lockdown period, we’ll accept claims 90 days or 3,000km after the temporary closure of our business (25 March). Warranty claim submissions and appeal periods remain extended by 30 days.
If you wish to get the latest information from Rolls-Royce Motor Cars London, or you have any questions about servicing or maintenance for your car, you can find our contact details here.